Card Conversion

We are so excited to offer new debit and credit cards to you, our members!  With this new partnership, we are able to provide enhancements including, but not limited to;

24/7 member support, mobile wallet solutions (Apple Pay, Google and Samsung Pay) and robust cardholder alert and control features through our cards app!

Here’s what you need to know:

Debit

  • In mid-September you will receive a new Mastercard debit card.  You may activate any time after receiving the card but do NOT destroy your current card.  THE NEW CARD CANNOT BE USED UNTIL 3:00 am (CST) OCTOBER 2ND.
  • This new card will be issued with a new number. If you have pre-authorized  or recurring charges (gym, phone, Netflix, amazon, utilities, etc.) on your card, you will need to update those merchants with your new card number.
  • Activate your new card by calling the number on the sticker on  your card.  You will also need to update your pin number.
  • Do NOT use your old Serve Credit Union debit card after 2:59 am (CST) on October 2nd. Transactions will be denied.

For a comprehensive FAQ section on the debit card conversion coming to SCU, click here 

 

Credit

  • In early November you will receive a new Mastercard credit card.  THE NEW CARD CANNOT BE ACTIVATED OR USED UNTIL 5:00 am (CST) NOVEMBER 11th.
  • This new card will be issued with a new number. If you have pre-authorized  or recurring charges (gym, phone, Netflix, amazon, utilities, etc.) on your card, you will need to update those merchants with your new card number.
  • Activate your new card by calling the number on the sticker on  your card.  You will also need to update your pin number.
  • Do NOT use your old Serve Credit Union credit card after 4:59 am (CST) on November 11th. Transactions will be denied.

For more information on our rewards program, click here 

For a comprehensive FAQ section on the credit card conversion coming to SCU, click here