Scam Alert - Please Read!
July 7, 2026 Update
Last week, we shared an important alert regarding phone scams targeting Serve Credit Union members. Unfortunately, fraudsters continue to impersonate Serve Credit Union and convince members to share sensitive information or take actions that compromise their accounts.
These scammers may claim to be from Serve Credit Union's Fraud Department and may even make it appear that the call is coming from our phone number. Their goal is to create a sense of urgency and keep you on the phone while directing you to provide information, respond to fraud alerts, share security verification codes, or complete other actions.
Remember this simple rule:
A legitimate call from Serve Credit Union is never a race against the clock. We will never pressure you to provide sensitive information, share a security verification code, approve or verify transactions, or take action while you remain on the phone with us.
If you receive a call asking you to provide information or complete actions while staying on the line, hang up and contact Serve Credit Union directly.
Serve Credit Union will NEVER:
Ask you to provide your full debit or credit card number, CVV, or expiration date.
Ask for your online banking password, PIN, or a security verification code sent by text or email.
Ask you to verify, confirm, or acknowledge a transaction or account alert received by text or email while we remain on the phone with you.
Pressure you to act immediately, tell you not to hang up, or instruct you not to log in to online banking to verify your account activity.
If you receive a call like this, hang up and contact Serve Credit Union directly. If you have already shared information or completed actions at a fraudster's direction, contact us immediately.
July 1, 2026 Update
We have received reports of fraudulent phone calls from scammers impersonating Serve Credit Union's Fraud Department.
Although Serve Credit Union's Fraud Department may contact you for suspected fraud on your debit or credit card, never click on an unrequested link or attachment and do not provide:
Online Banking username or password
Authentication codes sent to you via text or email
Full 16-digit card numbers
PIN numbers
CVV codes (3-digit code on the back of your debit or credit card)
If you're unsure whether a call is legitimate, hang up immediately and contact us directly at 515.243.2677.
While the phone numbers, details, and transaction scenarios vary, the common themes observed are:
Caller ID spoofing using Serve Credit Union's phone number
Requests for full Debit or Credit Card information
Requests for you to provide an Authentication Code
Instructing you to not login to your Online Banking for a period of time
As your trusted financial partner, protecting your personal and financial information is our top priority. If you believe you've shared information with a scammer or notice suspicious account activity, please contact us immediately and login to your Online Banking to identify potential fraudulent transactions.