Locations & Hours


Locations

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Branch Location
Court Ave Branch 423 E Court Ave, Des Moines, IA 50309
Urbandale Branch 3743 86th Street, Urbandale, IA 50322

Shared Branch Locations

Access a participating Shared Branch location with:

  • Your valid/un-expired Government Photo ID

  • Member Number

Perform transactions on your Serve CU Membership, such as:

  • Deposit

  • Withdraw

  • Obtain a cashier’s check

  • Make loan payments

Important information ID Requirements for Shared Branch Transactions:

Starting May 1, 2025, members using a Shared Branch location with an out-of-state ID must complete identity verification through the new IDCheck system before conducting a transaction. IDCheck is a secure digital tool designed to enhance fraud prevention by verifying members’ identities. To use it, members will visit verify.coop.org, select Serve CU, enter their account number and last 4 Digits of SSN, upload a photo of their ID, and take a selfie. A one-time passcode will then be provided to show the credit union employee.

  • The above link is supported on mobile devices

Locate a Shared Branch near you!

 

Privileged Status ATM Locations

Locate a fee-free ATM near you!


Hours

Locations/caption>
Weekday Hours
Monday, Tuesday, Wednesday, Friday 8:00 am - 5:00 pm
Thursday 9:00 am - 5:00 pm

For Branch closures, check our Holiday and Events calendar below! 


Contact Information

Contact Information
Contact Us! Detail
General Phone: Call or Text (515) 243-2677
General Phone: Toll-free Toll-free number at (800) 539-1621
General Phone: after hours Phone calls made after normal business hours
will be answered by our Support Staff, available to you 24/7!
Email info@servecu.org
Fax (515) 243-1143
For Credit/Debit Card Service: Call (515) 243-2677 or 1 (800) 539-1621
For Credit/Debit Card Service: debit card questions For debit card questions, you may also call: 1 (866) 553-2921
For Credit/Debit Card Service: credit card questions For credit card questions, you may also call: 1 (866) 590-7665
For Credit/Debit Card Service: credit card payment address Credit Card Payment Address: PO Box 660493, Dallas, TX 75266-0493

Holidays and Events